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Real Voices from the Community
Thousands of people with diabetes trust us
Since 2015, your specialist dealer for diabetes accessories – by people with diabetes for people with diabetes.
With these great stickers, a boring black insulin pump looks child-friendly and cool for a 5-year-old.
Very chic and stylish, they also adhere very well and for a very long time, about 10 days, despite sports. I love these tapes!
The delivery was very fast and the order processing was smooth. The quality of the towels is very good.
So that life is happy and colorful for children with type 1 diabetes!
At Zuckerschmuck, we know what life with diabetes is like during childhood from our own experience. That’s why it’s a true passion of ours to make everyday life for the youngest children with an insulin pump and glucose sensor more colorful, cheerful, and a little more carefree.
About our idea for the first German diabetes sticker shop
Welcome to our online diabetes shop! Zuckerschmuck® was the first diabetes Sticker shop founded in Germany in 2015 and is now a specialist retailer for all kinds of diabetes accessories.
With us, you'll find much more than Stickers: diabetes accessories for everyday life, from tapes and sensor holders to coolers for insulin, bags, clothing and skin protection, as well as adhesive removers, hypo helpers and low-carb sweets. We are a family business based in beautiful Upper Franconia and now have tens of thousands of happy customers.
I'm Sonja, and I've been living with type 1 diabetes since I was 7 years old. Everything I've learned from more than 30 years of living with diabetes - as a child, student, professional, during sports and as a mother of two - goes into every product today. So your sensor becomes a statement and everyday life with diabetes becomes easier, more cheerful and more colorful. For you and your child.
Our blog about diabetes
Discover valuable tips, inspiring stories and useful advice,
that help you make your everyday life easier and happier.
Frequently Asked Questions
Here you'll find answers to the most common questions about shipping, returns, and our products.
How can I tell whether my order was received successfully?
If you receive an order confirmation at the email address you provided, you can be sure that we have successfully received your order. If you do not receive an order confirmation by email, please check your spam folder for an email from "info@zuckerschmuck.com" and consider whether you completed the ordering process all the way to the end. The ordering process ends with the message "Order received" and a list of the order details. If you completed the order to the end and still have not received an email, there may be a typo in your email address. In that case, please send us an email to support@zuckerschmuck.com so that we can send you an order confirmation and, if applicable, an invoice for payment in advance.
How long does shipping for my order take?
We make every effort to deliver your order as quickly as possible. Usually, the order is sent to the post office by letter, large letter, or parcel on the same or next day after payment is received and is often delivered on the following day. Please note: Letters cannot be accepted by parcel lockers, so always provide a regular home address with a mailbox as the delivery address. If paying by bank transfer, it may take several days for the credit to appear in our account, depending on the bank. If you would like to shorten the delivery time, you can send us a screenshot/proof of transfer to support@zuckerschmuck.com. Your order will then be prepared for dispatch immediately. If you have received a shipping confirmation and have not received your goods within one week for shipments within Germany, please contact support@zuckerschmuck.com so that we can investigate. For shipments to countries other than Germany, please contact us by email if no delivery has arrived within 14 days of receiving the shipping confirmation. Thank you for your patience!
Where is my order?
We're happy to help you here around the clock without waiting: Zuckerschmuck Chat
What is the best way to apply the Zuckerschmuck® tapes and stickers?
https://zuckerschmuck.com/pages/anleitungen
Can I change the tapes while the sensor/pod is running?
You can easily remove or replace the tape at any time while the sensor/pod is running: Press the sensor/pod firmly onto the skin from above and carefully peel the tape around the outside from the skin. While you continue to press the sensor/pod firmly onto the skin with one finger, first pull part of the tape away from the sensor/pod until a sufficiently large area of the sensor/pod that is not stuck on is visible. Press this area of the sensor/pod with your finger and peel off the rest of the tape. Changing the tapes is even easier with our TapeCover adhesive aid: this permanently reusable plastic part is stuck between the tape and the sensor and ensures that you can easily peel off the tape during the running time and stick on a new tape.
How do I make a complaint/return?
We only want 100% satisfied customers!
If you’re not satisfied with a product and would like advice on a suitable alternative, we’re here for you around the clock: Zuckerschmuck Chat
Would you like to return an item?
This is possible for unused products in their original packaging within 30 days in exchange for another product or a refund of the purchase price. Please note that, unfortunately, we cannot reimburse return shipping costs except in cases of incorrect deliveries or shipping errors caused by us.
Click here to register your return and print a return label: Return form
Please include the return label with your return and send it with a shipping service of your choice to:
Fillhub GmbH
Zuckerschmuck
Hofer Str. 11
93057 Regensburg
Germany
Has your question not been answered?
Our chat answers almost all questions around the clock without waiting:
Zuckerschmuck Chat
You can also reach us by email at support@zuckerschmuck.com or via our contact form.
I have further questions or would like individual product advice
We are happy to be available to you around the clock via chat to advise you as individually and in real-time as possible: Zuckerschmuck Chat
