We make every effort to deliver your order as quickly as possible. Your order will normally be sent to the post office by letter, large letter or parcel the same day or the next day after payment has been received.
Attention: Letters may not be accepted by packing stations, so always specify a normal home address with a mailbox as the delivery address.
When paying via PayPal or credit card, the credit to our account is usually made immediately, which means we ship the next day.
If you pay in advance, it can take a few days, depending on the bank, for the money to be credited to our account. If you would like to shorten the delivery time, you can send us a screenshot/transfer receipt to info@zuckerschmuck.com . The order will then be prepared for dispatch immediately.
If you have received a shipping confirmation and have not received your goods within a week when shipping to Germany, please contact support@zuckerschmuck.com so that we can investigate the matter.
For deliveries to countries other than Germany, please contact us by email if no delivery has arrived within 14 days of receiving the shipping confirmation. Thank you for your patience!